Shipping policy

Shipping Policy — SilSlays

Effective Date: 09/09/2026

SilSlays ("we", "us", "our") ships orders using trusted courier/delivery partners. This Shipping Policy explains our shipping charges, delivery timelines, tracking, and related terms.

1) Business Days
For the purpose of this policy, business days are Monday to Saturday, excluding public holidays.

2) Shipping Coverage
We ship to serviceable pin codes across India. Serviceability may vary based on courier partner availability.

3) Shipping Charges

  • Free shipping on prepaid orders of ₹10,000 and above.
  • For orders below ₹10,000, shipping charges will be calculated and shown at checkout.

4) Order Processing
Orders are typically processed within 24–48 hours (business days) and include verification, quality check, and secure packing.

5) Delivery Timelines

A) Hyderabad (Same City Delivery)

  • Same-day delivery: Orders placed before 12:00 PM (IST) with delivery address within Hyderabad are eligible for same-day delivery (subject to serviceability and operational constraints).
  • Next-day delivery: Orders placed after 12:00 PM (IST) for Hyderabad are typically delivered on the next business day.

B) Other Cities (India)

  • Standard delivery is typically completed within 4–5 business days after dispatch for most serviceable locations.

Note: Delivery timelines are estimates and may be impacted by weather, courier operations, regional restrictions, holidays, or other circumstances beyond our control, including any changes due to government orders or regulations.

6) Shipping Confirmation & Tracking
Once your order is dispatched, tracking details will be shared via SMS/email/WhatsApp (as applicable). You can also track your order from: My Account → My Orders

7) Unboxing Video (Recommended)
We strongly recommend recording an unboxing video, whenever possible, from the moment the sealed package is opened. This helps us verify the condition of the product and provide faster assistance in the rare case of missing/damaged items or quality concerns.

8) Delivery Attempts & Address Accuracy
Courier partners typically attempt delivery 2–3 times. Please ensure your shipping address and contact details are accurate at checkout. If delivery fails due to incorrect address, unreachable contact number, or refusal to accept, the shipment may be returned to origin and re-shipping charges may apply.

9) Change of Address After Dispatch
Address changes are not possible after dispatch. If you need to change your delivery address, please request a cancellation (only if the order has not been delivered), and place a new order with the correct address.

10) Cancellation & Refund Timeline
If an order is cancelled (as permitted under our policies), refunds are processed back to the original payment method and are typically completed within 3–4 business days, subject to bank/payment partner processing timelines.

11) Damaged/Tampered Packages
If the package appears tampered, damaged, or open at delivery:

  • Do not accept the delivery where possible, and/or
  • Record an unboxing video and contact us within 24 hours of delivery with photos/videos and order details.

Contact: admin@silslays.com

12) Exchange/Return/Buyback Shipping Charges
Your first return or exchange on an order is free, including return pickup shipping, as outlined in our Return & Refund Policy. From your second return or exchange onward, a fee of ₹200 applies. Buyback shipping charges are governed separately by our Buyback & Repairs Policy.

Contact
For shipping-related queries: admin@silslays.com